| Are you a real manufacturer? Can I visit your factory? |
| Yes! We are an electric bike manufacturer with 15years of manufacturing experience in CHINA. We have two factories in GUANGZHOU province. |
| We certainly welcome you to visit our factories anytime! More importantly, we can introduce more information about the industry to you! |
| Where do the products ship from? how long it will take? |
| If it is OEM/ODM, you can get the products for around 60-90 days. |
| If it is in stock, We will ship directly from our 25 overseas warehouses in the US, EU (DE, ES, FR, PO), UK, you can get the products in 3-15 days. |
| There are not so many factories that can do that. This is an important advantage of our company. |
| What is your warranty? |
| We offer a 2-year manufacturer's warranty. The motor warranty for the bike is 2 years, the controller is 1 year, and the battery 1 year. |
| What is your minimum order quantity? |
| We have complete vehicles and accessories. |
| It depends on models and your requests. |
| please contact us to discuss your requests. |
| We will give you the best solution! |
| Can I get a sample? how about the fee? |
| Yes, no problem. We only charge the retail price for the sample. And when you decide to order with us, the fee of simple will be considered for free. |
| Most of the factories will charge more money which is already over the retail price of simple. |
| How much does shipping cost? |
| it depends on your location. cause we have 25 overseas warehouses in the US, EU(DE, ES, FR, PO), UK. The shipping cost is definitely cheaper than other manufacturers. |
| How I can pay? |
| Most of our customers use L/C to pay. because this is the most secure and safe way for you. It will be acceptable if you have a new way to pay as well! |
| Can we put our logo on the bikes? |
| Of course. We offer OEM/ODM service. You can make your own logo and style! Besides, we own so much data of the different market. We can give you advice if you need it as well! |
| What about packaging? |
| We know how important packaging means for customers. All of our packing uses thick paper boxes with foam. We have 2 types of packing. |
| One is folding packed(easy for end-user), one is 80% packed (to save space). All goods will be 100% packaged properly and safely! |
| Do you have all documents which are approved to sell in my country? |
| Yes! we have all the documents from different countries. please contact our customer services for more details if you want. |
| What about your after-sale service? |
| We will reply to you within 3 hours of working time. And we will give you a solution within 3 days. |
| What is your payment term? |
| 30%deposit +70% balance payment before shipping. |
| What about Spare Parts? |
| We don't offer free Spare Parts. But we usually suggest our customers get 5% Spare Parts. And they like that! |
| Got more questions? |
| Please contact us: Akkubiciebike@gmail.com |